13 Intercom Alternatives That Are Free Or Low Cost In 2023

There is no doubt that Intercom offers a high-quality product, especially for big companies with huge customer service operations. However, this comes at a price that is out of most businesses’ leagues. UseResponse comes loaded with feedback software, help desk software, knowledge base software, and live chat. If you’re looking to replace Intercom on the product side, but don’t need to replace the sales and marketing use cases, then this could be a great fit for you.

Again, it all hinges on your business needs and the size of your organization. The best alternatives to Intercom’s product tours feature are UserGuiding, Appcues, and Pendo. The tool has a very user-friendly and fun-to-use UI along with customer-centric features that make it easier to focus on each unique customer through customer profiles.

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Finally, if you feel like none of the solutions would cater to your needs, there is also the possibility to use Intercom as an early stage company. A 95% discount is available to startups that are eligible for advanced Intercom features and Early Stage Academy. Intercom offers a number of different pricing plans, with both subscription plans and additional add-ons that are paid.

• HelpCrunch is another alternative to Intercom that combines live chat, email, chatbot, and knowledge base features.
• This makes Vision Helpdesk ideal if you want to provide consistent and personalized customer support for multiple products, services, or markets.
• Once your trial period ends, your plan will continue, and you’ll be billed either monthly or annually unless you cancel first.
• Gist’s recent redesign gave us a big step forward to streamline viewing messages and interacting with customers.
• Not only can we help you decide on which live chat software is best for you.

Organizations can “help [their] customers with real-time support and an integrated help center,” to combine both agent interactions with a vast database of knowledge and support. Instead, Intercom combines the capabilities of these tools into “solutions,” which enable organizations to provide different levels of support or engagement with their customers. According to its website, Drift’s main goal is revenue acceleration. With Drift, your live chat isn’t limited to support, making this your tool of choice if flexibility is something you’re looking for.

Why ChatBot is the best chatbot platform

What is nice is the ability to really tailor and customize a plan to suit not on your team’s unique needs, but budget restraints and requirements as well. Businesses can then understand exactly where their costs are coming from, and better plan and budget around the solution. While we place a major focus on engaging customers where they are and how they want to be engaged, we need to realize that not every single customer is looking for that human interaction.

Freshdesk provides contextual support for your team, allowing them to sufficiently handle customer issues with ease. Collaborate with other agents, automate ticket assignments, and organize issues by priority to boost your ticket resolution. Whether it’s small or complex queries, Freshdesk gives you the tools needed to efficiently resolve them with personalized conversations, automated workflows, and intuitive collaboration. Train your bot to speak in over 50 languages using various sources, including website URLs and FAQs, to automate your customer support.

It also helps your team solve problems faster with the shared inbox. Zoho’s support features include automation, AI chatbots, self-service support, and omnichannel communication. Zoho can pull in all your customer interactions across multiple channels for you to send a response to.

We’ll review key features, pricing, and user experiences to help you find the perfect fit. Whether you need cost-effective solutions or advanced features, this guide will assist in elevating your customer support. Intercom is a customer service software that helps you streamline user support with automation, allowing you to resolve issues more efficiently and increase customer satisfaction. They provide AI chatbots, proactive messages, self-serve support, and more. The first plan available when you look at Intercom pricing plan is the lead generation package which helps you acquire leads by using live chat and setting up automated chatbots. It provides you with the necessary tools to encourage your leads to take action.

The customer representative can enter into an uninterrupted conversation after visitors have completed certain steps in the conversation. Seamlessly transition ability between chatbot conversation and live chat improves customer experience. HubSpot Service Hub is a unified customer service solution that centralizes data and channels, empowering teams to meet modern customer expectations with automation and self-service options.

Front has a Starter plan for smaller teams that must quickly gain control over message overload across channels. Are you tired of the same old customer communication routine with Intercom? Some alternative apps to Intercom for communication purposes include Helpwise, Freshchat, and Zendesk. Zendesk takes pride in its highly efficient ticketing system, enabling organization, status setting, and ticket transfers to minimize customer wait time effectively. As you can see, users have their fair share of problems with Intercom. After all, knowing what is available in the market is always better.

Best Hiver Alternative Platforms for Customer Support Teams in 2023

You can embed your profile onto your site using the Inzite widget and people can chat to you, call you or schedule a meeting with you. There are a range of live chat companies out there and here are some we’ve either used or think are great for certain niches. We have not tested it yet but we recently come across a tool that promises to remove inactive users from Intercom for you. However, if you’re a smaller company and you like to keep costs down, you can do it by removing inactive users. If you want an effective minimum solution then we’d recommend ‘Inbox’ and ‘Messages’ because it means you can chat and send email campaigns to sign ups which is the heart of it. Intercom uses the HTML code embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages.

You are given a free trial period of 2 weeks, after which you are charged $29/month for full features access like integrations, and insights. Not only that, you get to hire live customer support agents through the tool who will help in generating highly qualified leads, resulting in better advertising ROI. Intercom initially started as a chat widget that companies used to open up a direct communication channel with their customers. Intercom does offer push notifications and other tools to help better alert users, visitors and customers. While you can create a customer support bot and insert articles with relative ease with Gist, it’s not as intuitive as Intercom’s setup.

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Using the Scale subscription, this would cost you at least $2979 per month. The same goes for the ability to create your own help center, which can only be done with a more expensive plan. And a good self-service option is something you just can not miss in this day and age. If you decide on using the Start subscription, you pay a minimum of $39. If you decide to go for the full Intercom package, you can get the full VIP treatment. You can even get access to personalized training sessions and a dedicated relationship manager.

This review will walk through Intercom’s key features and how the software can support your business. Along with descriptions of the product, we’ll include images to give you a sense of the software’s overall layout. Intercom is a customer messaging software with features geared toward building customer relationships. You’ll find a range of courses surrounding topics like automation, Fin, and of course, the Intercom software itself. Intercom invites startups to apply for its special Early Stage Program.

In some cases customers couldn’t integrate Intercom with Facebook pages/messenger seamlessly, there were still some restrictions. Yes, many Intercom alternatives offer data migration tools or services to help you transition smoothly. Remember, the decision to switch from Intercom to an alternative should be based on a thorough assessment of your specific objectives, team dynamics, and customer engagement goals. It uses ChatGPT’s language abilities to have quality conversations with visitors. It can especially be beneficial for e-commerce, where AI can act like a personalized shopping assistant, engaging customers and enhancing their experience. The goal of Intercom is to optimize customer interactions by integrating automated processes and human assistance, ultimately leading to improved customer satisfaction and cost reduction.

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